1) HOW DOES THE STUDENT ACCESS THEIR MEAL ACCOUNT AT THE SCHOOL?
All students will receive a personal identification number (PIN) for their meal account from their homeroom teacher when school starts – this number is generated from the district. This can range from a three to five digit number. Your student should memorize this number and not share with any other students as this number is directly tied to their personal account. Your student will use this PIN number until he/she leaves the Bay. When the student moves to another school, a new number is assigned. Student Identification Scanners are used at most of the elementary, middle, and high schools and must be used to access their account.
2) FORGOT YOUR LUNCH MONEY?
Although students are to pay for their meal upon receipt, students may forget their lunch or lunch money. Each school has a policy, as established by the Principal, and the Food Service Manager as to what can be charged. At the Bay, your student will be allowed to charge up to one meal. There will be no charging of any a la carte food items.
3) MEAL CHARGES
If your student does incur a charge, please ask your student and /or check your student’s pockets or backpack for a note. You can also set up an account with SchoolPay to review student meal transactions.
4) ALA CARTE ITEMS
Many of the schools provide extra Ala Carte items, such as baked chips and fruit snacks. These items range in price from $.35 to $3.50 and are not included in the free and reduced price meal program
5) PARENTAL RESTRICTIONS
Restrictions can be placed on your student’s meal account. Once restrictions are placed, they cannot be removed unless the parent provides the food service manager with a letter asking for the restrictions to be removed.
6) Free and Reduced Priced Meal Application REMINDER
Parents are encouraged to complete one Free and Reduced Price Meal Application per family, rather than one per child. This single application for the family may be returned to any of the District schools where parents have a child/children enrolled; we prefer that parents return the application to the school where their youngest child is enrolled. The schools will be sending all completed applications to the District School Food Services Office for centralized approval. Until the application is processed and approved by the District Food Service Office, any meal charges will be the responsibility of the adult/guardian. The approval process can take up to ten (10) days at the beginning of the school year.
Student(s) receiving last year’s meal status will be required to pay for all meals after the first 30 days of school if a new meal application for the 2015-2016 school year has not been approved.
7) PREPAYMENT FOR FOOD ITEMS
Prepayments to your child’s meal account with your VISA, MasterCard, or Discover credit card can be made. Log onto SchoolPay or call 1-888-886-9729. Payment can also be received by the food service manager in form of check or cash. If check is used, please indicate students’ name and student personal identification number (PIN) on the check in the memo section. Prepayment is encouraged as it assists in movement of students through the line.
8) FOOD ALLERGIES
If your child has food allergies, please provide the school nurse with a physician’s note indicating the allergies and the appropriate substitutions that are recommended by the physician or medical authority.
9) COMMUNICATION WITH THE FOOD SERVICE MANAGER
The food service manger is on site prior to the school starting to begin breakfast meal preparation and departs from the school upon completion of lunch. Inquires should be made prior to meal service time or immediately after meal service. Please check with your school to determine what is the best time to contact the food service manager in the event that you have questions.
10) REFUNDS
Refunds are addressed at the school level and require a written request. Please contact the food service manager for a refund.
11) ACCOUNT BALANCES
Student account balances can be obtained on the web site SchoolPay at no charge to you. Your student’s account balance, either positive or negative, from the previous school year will roll into the new school year unless a refund has been requested.